Privacy Policy

Privacy Policy
Effective Date: 7-1-2024

Shorewood Bikes | North Shore Bikes, LLC ("Shorewood Bikes," "we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you interact with us—including through our website, booking platforms, mobile repair services, email, SMS, and other communication tools.

1. Information We Collect

We may collect the following types of information:

Contact Information

  • Name
  • Email address
  • Phone number (including SMS and voice)
  • Home or service address

Transactional Information

  • Service appointments, dates, and bike details
  • Payment history and method (processed via third-party providers like Square)

Communication Logs

  • Emails, phone calls, voicemails, and SMS messages (logged via tools like OpenPhone or Missive)

Website & Booking Tools

  • Booking details, contact forms, and survey responses
  • Cookies or usage data (if applicable)

2. How We Use Your Information

We use the information we collect to:

  • Schedule and manage service appointments
  • Communicate with you via phone, text, or email
  • Deliver and improve our services
  • Send service updates, reminders, and follow-ups
  • Maintain customer records and history in systems like Airtable and Zoho
  • Process payments and issue receipts

We do not sell your information. Ever.

3. Data Sharing & Third Parties

We may share limited data with trusted third-party service providers strictly for business operations:

  • Payment processors (e.g., Square)
  • CRM and communication tools (e.g., Airtable, Zoho, OpenPhone)
  • Booking platforms you interact with to schedule services

All vendors we work with are expected to uphold appropriate data security and privacy practices.

4. Data Retention

We retain your information only as long as needed to fulfill the purposes described here or as required by law (e.g., for tax or accounting reasons). You may request that we delete your data by contacting us directly.

5. Your Choices

You can:

  • Opt out of promotional texts or emails at any time
  • Request a copy of the data we hold about you
  • Request corrections or deletion of your data

To make any of these requests, email us at hello@shorewoodbikes.com.

6. Security

We take reasonable measures to protect your information from unauthorized access, disclosure, or misuse. However, no method of transmission over the internet or electronic storage is completely secure.

7. Children's Privacy

Our services are not intended for individuals under the age of 13, and we do not knowingly collect personal data from children.

8. Changes to This Policy

We may update this Privacy Policy occasionally. When we do, we’ll post the revised version here with a new effective date. Significant changes may also be communicated directly.

9. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact:

Shorewood Bikes
Email: hello@shorewoodbikes.com
Phone: 414-216-3335
Location: Shorewood, WI

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